Saturday, August 29, 2009

Markets In Everything: A U.S. Call-Center That Pays $100K a Year And Has Doubled Workforce in Ohio

BUSINESS WEEK -- Consider iQor, a call center and business process outsourcing company based in Columbus, Ohio, that's increased revenues at a 40% clip for the past four years. It's done this primarily by expanding its U.S. operations. IQor also gives its U.S. employees universal health insurance, and pays salaries and bonuses that are nearly 50% above industry norms.

Call centers and back-office work in all but the most specialized areas have been rapidly moving off U.S. soil. iQor, on the other hand, has 12 locations in the U.S. that house nearly half its 11,000 employees, including in such all-American cities as Columbus, Buffalo, and Greensboro It also has operations in Canada, India, the Philippines, and U.K. The best of iQor's front-line call-center workers make more than $100,000 per year, and that's not a typo. During the past four years, iQor added nearly 3,000 jobs in the U.S., making it the company's fastest growing region.


iQor Continues Growth in Columbus, Doubles Employment in Less Than Two Years

COLUMBUS, OH, August 10, 2009 – iQor, Inc., a global provider of business process outsourcing (BPO) services is continuing to hire Agents at its Columbus Center of Excellence. Current plans include hiring as many as 100 Agents in the next two months. The Columbus Center now has over 800 employees.

MP: Despite the U.S. recession and a worldwide economic slowdown, here's an example of a successful U.S.-based company that has continued to expand its global operations, especially in the U.S., and has continued to hire American workers at attractive salaries during "the worst economy since the Great Depression."

Thanks to Arthur Little.

Originally posted at Carpe Diem.

5 Comments:

At 8/30/2009 1:15 AM, Blogger sethstorm said...

If their churn rate's lower than the rest, then they would look to be a good deal.

 
At 8/30/2009 3:41 AM, Blogger 1 said...

Hmmm, sounds like a company that could use a Mumbai move...

 
At 8/30/2009 8:34 AM, Anonymous Anonymous said...

What a puff piece from Businessweek. It sounds like a corporate press release. iQor is in the debt recovery collections business. I heard that RepoMan II is in prodution. Who would have guessed?

In the Great Recession, if you are a Fortune 500 company ya might wanna beef up your outsourcing collection business at $9-$11 an hour in Columbus, Ohio.

 
At 8/30/2009 4:12 PM, Blogger 1 said...

"In the Great Recession, if you are a Fortune 500 company ya might wanna beef up your outsourcing collection business at $9-$11 an hour in Columbus, Ohio"...

Sounds like there's a niche business there for the ambitious...

 
At 8/31/2009 6:05 AM, Anonymous Acai Berries said...

In the Great Recession, if you are a Fortune 500 company ya might wanna beef up your outsourcing collection business

 

Post a Comment

Links to this post:

Create a Link

<< Home